"We have been a part of the AFM family since 2007. Their staff are very accepting and helpful. My son's case manager Amanda is very knowledgeable, helpful, kind, compassionate, flexible and a great person. We are so glad we chose to become part of the AFM family 7 years ago."
"My two girls and I have been a part of the AFM family for quite a few years now. The experiences I have had with our Case Workers have been some the best highlights in my girls lives. Whether it be a Holiday get together like the pumpkin patch or one of the Case Workers staying on the phone with my daughter an extra 45 minutes to play games or talk about their pets with her. AFM has truly been a welcoming company for our Family."
"American Family Matters, is just that. Family…. AFM’s staff is respectful, compassionate and full of knowledge. When Hailee comes by, she is all about our son. She dots every i and crossing every t to make sure Orion has everything he needs and all his paperwork is complete. We love our AFM Family!"
"Hello! My name is Van Nguyen! I’m Trina Pham’s parent ! I don’t know what to say! All I can say is , our family is glad to be part of AFM program. This program really helps us a lot! All I would like to say is THANK YOU SO MUCH!"
"American Family Matters consistently exceeds my expectations. The staff, location, professionalism, attentiveness, and guidance they offer are outstanding. I appreciate the structure, opportunities, family engagement, and experiences they provide. I have been especially impressed with the staff at AFM. They are friendly, knowledgeable, organized, informative, and nurturing. They are great with communication, frequently sharing resources and keeping me updated. Most importantly, they treat clients with respect. Their dedication and professionalism are always apparent in how they care for the health and wellbeing of their clients and their families."
"Hello! Just wanted to send over my experience with AFM! I honestly love this agency (Tabi is AMAZING!!)
AFM definitely treats your loved one as if they were family! They have went above and beyond whenever we needed questions asked or problems solved. Every staff member I have spoke with has always been friendly and helpful. Very thankful for this agency."
Bonnie P, Founder/President of E.P.I.C.
Our mission is to provide the best services possible to the individuals we serve with the WV I/DD Waiver Program. Our team strives to provide services that will enhance the independence of the individuals served, offer support and linkage, and increase participation in the community in which they live. To help each individual increase their independence, while maintaining safety for the individual, and their families. To provide linkage to programs and/or other services that could help and assist individuals to reach their goals. To be professional and courteous at all times. To provide a positive, fair and safe work environment for our employees. To employ the highest quality of staff possible to provide excellent care to our individuals as well as keep our organization running effectively, and ethically. To follow all applicable state regulations including Behavioral Health Licensure.
Executive Director/Owner
Assistant Executive Director
Director of Operations/CM/BSP/DSO Liaison
Case Manager Supervisor
Case Manager Supervisor/Behavioral Support Specialist
Day Habilitation Center Program Director
DSO Representative /Billing Specialist/Trainer
DSO Representative / Billing Specialist
Human Resources
Agency Nurse, RN
Administrative
Behavioral Support Specialist
We are celebrating over 10 years of service to our community helping individuals within the I/DD Waiver Program!
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